TERMS AND CONDITIONS OF USE OF THE DRUPPIFY PLATFORM

These Terms and Conditions of Use (hereinafter, the "T&C") govern the use of the technology platform DRUPPIFY (hereinafter, the "Platform" or "Druppify") by registered users (hereinafter, the "Druppers" or "User").

By registering and using the Platform, the User declares that they have read, understood and fully accepted these T&C, as well as Druppify's Privacy Policy .

1. DEFINITIONS

For the purposes of these T&C, the following terms shall have the meanings set out below:

• Drupper or User: A natural person who voluntarily registers on the Platform to access operational coordination opportunities published by Logistics Operators, without this implying the supply of personnel, labour intermediation or any contractual relationship with Druppify.
• Logistics Operator or Operator: A logistics company that uses the Platform to coordinate operational activities with registered Users. The nature of the relationship between the Operator and the User is the exclusive responsibility of both parties.
• Commercial Principal or Client: A company (e.g. supermarket, retailer, distribution centre) on whose premises the Drupper may provide services coordinated through the Platform.
• Druppify or the Platform: The technology system for the coordination, recording, monitoring and operational management of logistics services, owned by Sistemas Tecnológicos Osystems SpA, tax ID 76.967.436-5.
• Operational Roles: Categories of operational and logistics activities that the User may select on the Platform, including but not limited to: shopper, picker, driver, packer, warehouse operator, and any other role the Platform may add.
• Services: Operational coordination opportunities published by the Logistics Operator through the Platform, which the User may voluntarily accept or decline, without this constituting an obligation to perform, the imposition of working hours or any employment relationship with Druppify.
• Personal Data: User information recorded on the Platform, including name, email, telephone, address, identity documents, photographs and geolocation, among others.
• Operational Data: Information generated during the performance of operational activities coordinated through the Platform, including check-in/check-out records, GPS location, performance metrics, photographic evidence, digital signatures, and any other data required for operational traceability.
• Operational Evidence: Documents, photographs, signatures, location records and any other means of proving the operational activities recorded on the Platform.
• Payment Estimate: A NON-binding indicative calculation that the Platform may display, based on rates configured by the Operator and other operational parameters.

2. NATURE OF THE PLATFORM

2.1. Druppify is a technology platform that facilitates the coordination, recording and monitoring of logistics services between Operators, Commercial Principals and Druppers. Druppify acts SOLELY as a technology intermediary and does NOT directly provide material logistics services.

2.2. Druppify is NOT an employer of the User, nor a party to any relationship between the User and the Logistics Operator or Commercial Principal. Any relationship, terms, payments, insurance, tax and social security obligations are the exclusive responsibility of the User and the Logistics Operator, with Druppify neither intervening in nor being liable for the nature of that relationship.

2.3. Scope of the Platform: The Platform is provided as a technology tool for operational coordination, available in accordance with its technical and functional characteristics in force at any given time. Druppify does not guarantee the permanent availability of services, uninterrupted continuity of service, the generation of operational opportunities, or the achievement of any specific results by the User. The User acknowledges and accepts that access to and use of the Platform is subject to technical, operational and connectivity conditions outside Druppify's control, as well as to decisions and configurations defined exclusively by the Logistics Operators.

3. NO EMPLOYMENT RELATIONSHIP WITH DRUPPIFY

3.2. Freedom to Accept: The User is entirely free to accept or decline services offered on the Platform.

3.3. User-Operator Relationship: The nature, terms and conditions of any relationship between the User and the Logistics Operator are the exclusive responsibility of both parties. Druppify does NOT define, characterise or intervene in that relationship.

3.4. Druppify does NOT process payments: Druppify does NOT make payments of any kind to the Drupper. Any financial compensation is the exclusive responsibility of the Logistics Operator.

4. SERVICE ROLES AND USER CHOICE

4.1. Role Selection: The User may select one or more service roles available on the Platform (shopper, picker, driver, packer, etc.), according to their experience, skills and preferences.

4.2. Requirements by Role: Some roles may require specific documentation (e.g. a driving licence for drivers, training certificates, etc.). The User undertakes to meet all the requirements of the selected role.

4.3. Changing Roles: The User may request to add or change their service roles at any time, subject to validation by the Operator and compliance with the requirements.

5. USER ACCOUNT AND ACCURACY OF DATA

5.1. Registration: To use the Platform, the User must create an account providing truthful, complete and up-to-date information, including:

• Full name
• Email address
• Telephone number
• Home address with GPS coordinates
• Identity document (national ID or passport) with photographs
• Driving licence (if applicable)
• Criminal record certificate
• Bank account details (to receive payments from the Operator)

5.2. Accuracy and Responsibility: The User is responsible for the truthfulness, accuracy and updating of their data. Druppify reserves the right to suspend or delete accounts holding false, incomplete or fraudulent information.

5.3. Account Security: The User is responsible for keeping their access credentials (email and password) confidential. Any activity carried out with their account shall be their exclusive responsibility.

5.4. Tax Responsibilities: The User declares that they are aware that, depending on the type of relationship they hold with the Logistics Operator, it may be necessary to comply with tax obligations such as registering their activity with the Chilean Internal Revenue Service (Servicio de Impuestos Internos, SII), which are their exclusive responsibility and unrelated to Druppify.

6. USE OF GEOLOCATION AND CAMERA

6.1. Geolocation (GPS): The Platform uses the geolocation of the User's mobile device for the following purposes:

• Capturing the home address: During registration or profile updating, the User may authorise the use of GPS to autocomplete their address through Google Maps.

The detailed processing of geolocation data, including specific operational events such as check-in, check-out and deliveries, is governed in full by the Druppify Privacy Policy.

6.2. Camera: The Platform requests access to the device camera in order to:

• Scan or photograph identity documents, driving licences and certificates.
• Generate photographic evidence during the performance of operational activities (e.g. delivery records, product condition, etc.).

6.3. Revoking Permissions: The User may revoke geolocation and camera permissions from their device settings at any time, but this may limit or prevent the use of certain Platform features (e.g. they will not be able to check in without GPS).

7. PAYMENT ESTIMATES (NON-BINDING)

7.1. Indicative Nature: Rates and financial terms are agreed exclusively between the User and the Logistics Operator. The Platform may display payment calculations or estimates based on:

• Rates configured by the Logistics Operator in the system (e.g. hourly rate, per SKU, per kilometre, per order delivered).
• Time and operational records generated through features enabled by the Logistics Operator.
• Performance metrics and achievement of objectives.
• Bonuses, penalties or manual adjustments applied by the Operator.

Displaying an estimate does not constitute an offer, a promise of payment or an acknowledgement of debt.

7.3. Transparency: Druppify endeavours to keep estimates accurate, but does not guarantee their absolute accuracy. The Operator is solely responsible for defining, calculating and paying the Drupper's financial compensation.

8. LIABILITY

8.1. Hechos no imputables a Druppify. Druppify no responde por hechos que no le sean imputables, y en particular por los atribuibles exclusivamente al Usuario, al Operador Logístico, al Mandante Comercial o a proveedores externos; por fallas de conectividad, redes o dispositivos ajenos a su control; ni por caso fortuito o fuerza mayor. Druppify no ejecuta materialmente las actividades operativas ni dirige su realización, y no es deudor de la compensación económica del Usuario ni de sus obligaciones tributarias o previsionales.

8.3. Límite de la responsabilidad patrimonial. Fuera de los casos de la cláusula 8.2, la responsabilidad de Druppify frente al Usuario por daños patrimoniales directos derivados de fallas, interrupciones, pérdida de datos o errores de la Plataforma tendrá como límite agregado, por Usuario y por cada período de doce meses, la suma de 50 Unidades de Fomento. Este límite no se aplica a las indemnizaciones que la ley disponga con carácter irrenunciable.

8.4. Deberes propios de Druppify. Lo dispuesto en esta cláusula no exime a Druppify de sus obligaciones de disponibilidad razonable, seguridad de la información, tratamiento lícito de datos personales y atención de reclamos conforme a estos T&C y a la ley.

9. PROHIBITED USE AND MANIPULATION OF RECORDS

The User undertakes NOT to engage in the following conduct:

• Manipulation of records: Falsifying, altering or manipulating check-in/check-out records, geolocation, photographic evidence, digital signatures or any other operational data.
• Impersonation: Using another User's account or allowing third parties to use their own account.
• Spam or abuse: Sending unsolicited notifications, abusing communication systems or taking actions that overload the Platform.
• Illegal use: Using the Platform for illegal or fraudulent purposes, or purposes that infringe the rights of third parties.

10. PRIVACY AND DATA PROTECTION

The processing, retention, deletion and protection of the User's personal data is governed in full by the Druppify Privacy Policy, which forms an integral part of these T&C.

The User expressly accepts the provisions of the Privacy Policy regarding:

• The types of data collected (personal, operational, technical) and the purposes of processing
• Retention and anonymisation of operational data for system integrity, audit and legal compliance
• Rights of access, rectification, erasure (with limitations) and data portability
• The technical and organisational security measures in place
• Use of GPS geolocation at specific events (check-in/check-out), camera and operational evidence
• Automated processes and algorithms that have NO employment or legal effects on the User

11. TERMINATION AND SUSPENSION OF ACCOUNT

11.1. Voluntary Termination: The User may delete their account at any time from their profile settings or by contacting the official support channels. Deletion will be processed in accordance with the Privacy Policy.

11.2. Suspension by Druppify: Druppify reserves the right to suspend or delete the User's account in the following cases:

• Breach of these T&C
• Fraudulent use or manipulation of records
• False information or fraudulent documentation
• Request by the Logistics Operator on justified grounds
• Court order or requirement from a competent authority

11.3. Effects of Termination: Upon termination of the account:

• The User immediately loses access to the Platform
• Identifiable personal data is anonymised in accordance with the Privacy Policy
• Operational data is retained (in anonymised form) for system integrity
• There is no right to any compensation from Druppify

12. INTELLECTUAL PROPERTY

12.1. Ownership: All intellectual property rights over the Platform (source code, design, trade marks, logos, content) are the exclusive property of Sistemas Tecnológicos Osystems SpA.

12.2. Licence of Use: Druppify grants the User a limited, non-exclusive, non-transferable and revocable licence to use the Platform solely for the purposes described in these T&C.

12.3. Prohibitions: The User may NOT copy, modify, distribute, sell, license or create derivative works from the Platform without express authorisation.

13. AMENDMENTS TO THE T&C

13.1. Right to amend and versioning. Druppify podrá modificar estos T&C. La versión vigente se publicará en la Plataforma y en www.druppify.com indicando su número de versión y su fecha de entrada en vigencia. Druppify conservará las versiones anteriores accesibles y el registro de la versión aceptada por cada Usuario.

13.2. Cambios que requieren aceptación afirmativa. Requerirán la aceptación afirmativa del Usuario, otorgada mediante una acción específica en la Plataforma, los cambios que aumenten sus obligaciones, reduzcan sus derechos, incorporen nuevas causales de suspensión o terminación, introduzcan cobros, modifiquen el régimen de responsabilidad, o amplíen las finalidades, categorías de datos o destinatarios del tratamiento de sus datos personales.

Until the User gives that acceptance, the version they accepted continues to govern their relationship. Continued use of the Platform neither replaces it nor amounts to consent to any new processing of personal data.

13.3. Demás cambios. Los cambios distintos de los señalados en la cláusula 13.2 se comunicarán con al menos treinta días corridos de anticipación, mediante correo electrónico al registrado, notificación en la aplicación y aviso visible en la Plataforma. Dentro de ese plazo el Usuario podrá terminar la relación sin costo ni penalización, sin que se le exija cerrar irreversiblemente su cuenta para manifestar su disconformidad.

13.4. Irretroactividad. Las modificaciones rigen respecto de las oportunidades aceptadas con posterioridad a su entrada en vigencia y no alteran la calificación jurídica de las relaciones anteriores.

14. SUPPORT AND TECHNICAL ASSISTANCE

14.1. Support Channels: Druppify will provide Users with support and technical assistance in relation to the use of the Platform, and Users may get in touch through the official channels indicated in the app and on the website.

14.2. Scope of Support: Support covers only technical and functional aspects of the Platform (access, registration, use of features). Queries about payments, employment terms or contractual matters must be directed to the Logistics Operator.

14.3. Nature of Support: The support and technical assistance provided by Druppify do not constitute direction, supervision, operational control, performance appraisal or any employment instruction in relation to the User.

15. ACCEPTANCE AND CONSENT

Druppify conserva el registro de la versión aceptada por cada Usuario, con su fecha y el canal por el que se otorgó.

16. LEGISLACIÓN APLICABLE Y DERECHOS IRRENUNCIABLES

16.1. Estos T&C se rigen por la ley chilena.

16.2. Ninguna disposición de estos T&C limita los derechos irrenunciables que la legislación de protección de los derechos de los consumidores o el artículo 9° de la Ley N° 20.416 reconozcan al Usuario, ni las normas imperativas del Código del Trabajo aplicables a la relación, ni altera la competencia de los tribunales que la ley establezca en su favor.

16.3. En caso de ambigüedad, las cláusulas de estos T&C se interpretarán en el sentido más favorable al Usuario, conforme a las reglas de interpretación de los contratos de adhesión.

17. SEPARABILIDAD E INSTRUMENTOS APLICABLES

17.1. Separabilidad. Si una cláusula de estos T&C resultare inválida o inexigible, se ajustará al mínimo necesario para ser exigible y las restantes continuarán vigentes. La invalidez de una cláusula no afecta la validez del resto.

17.2. Instrumentos que rigen la relación. La relación entre el Usuario y Druppify se rige por estos T&C y por la Privacy Policy. El Contrato Marco B2B rige la relación entre Druppify y las empresas cliente y no crea derechos ni obligaciones para el Usuario. Los acuerdos que el Usuario celebre con un Operador Logístico o un Mandante Comercial son ajenos a estos T&C y no los modifican.